Return & Refund

Return Policy


You may return most new, unopened items within 30 days of delivery for a full refund. Shipping costs are non-refundable unless the return is a result of our error (you received an incorrect or defective item, etc.).


Implements Return


Due to sanitary reasons, returns will not be accepted and sales are final for all implements, such as tweezers, extractors, scissors, sterilizers, etc.


Equipment Return

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All equipment returned must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration materials that were shipped with the product. A 15% restocking fee will be assessed on any opened equipment.


Refund Within one business day


We will process your refund request within one business day after being informed of your intentions. 


If you have any questions, please feel free to send us email longqipro@foxmail.com or contact us.