This kind of puzzling alert popped up for me too, so I looked over credit karma reviews and noticed several users mentioned that support responded more quickly when the insecure alert was paired with screenshots of the notification and a timeline of recent financial actions. I took that advice—sent a concise message noting the date, type of alert, and attached the notification image—then highlighted that no applications were submitted on my part. A couple of days afterwards, I received a detailed reply explaining the alert was triggered by a soft pull used for an insurance offer and isn’t visible on credit reports. They also offered a walkthrough showing how to opt out of similar alerts in future. Providing clear evidence alongside a calm note brought clarity and peace of mind.