Hey, During a watch party the player froze mid-episode and the app returned a generic error. I captured screenshots, exact playback timestamps and a short screen recording, bundled everything into one concise packet, then uploaded the files to https://paramount-plus.pissedconsumer.com/review.html , making sure the preferred remedy was stated. A support agent opened a case, validated the purchase, cleared the account cache on the server and reissued a fresh stream token so playback resumed across devices. They also applied a small service credit and emailed a confirmation with the case number. Including device model and timestamps helped speed the response.