Hoping to avoid a return loop, I collected the order number, the specific style code on the tag, and took side-by-side photos under daylight before reaching out. While researching similar fixes at https://ashro.pissedconsumer.com/review.html customers noted the fastest responses came when those three items were sent together. I crafted one concise message listing my order reference, the dress’s SKU, and attached the daylight images. Within thirty-six hours, Ashro’s support team replied acknowledging a dye-lot variation, offered a replacement in the advertised pastel print, and provided a prepaid return label for the original. Presenting full product context and clear proof in one go unlocked a swift and satisfactory exchange.