Used BillMatrix to pay my power bill late at night after my shift. Got the email confirmation and thought I was good. The next morning, I checked my bank account and saw three separate payments taken. No clue how that even happened — I only submitted once. Tried calling their customer line, but it was all automated loops. No rep, no solution. I emailed screenshots, but no response for two days. Had to put a freeze on my card just to stop more from being pulled. Anyone else deal with this kind of triple charge mess? Curious how long it took you to get your money back.