Something similar happened when I paused my digital subscription last year. The website looked fine, but the billing continued anyway. Out of frustration, I looked up the best people magazine phone number and called during weekday hours. It took a short wait, but eventually, a representative checked my account and issued a refund for the extra month. They also confirmed that the automatic renewal was fully stopped. Sometimes it’s just easier to explain things directly, especially when online forms get lost in their system. The call cleared everything up in one go.