Hello Dane,
Thank you for writing in.
Since many products are with similar titles, it is hard for us to ensure which product you are referring to.
Could you please tell us your order ID or the link of the product?
It is better that you can tell us more details of your operation, such as the input voltage/current, the wiring, the working environment.
If you can, we sincerely hope that you can send us some images or video to let us check the problem details.
With your help, we can find a solution more quickly.
You can send an email (service at droking dot com) with this information.
Looking forward to hearing from you.
Best regards