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eBay seller never shipped paid item 2025-07-16T12:35:11+00:00

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  • Kane
    Post count: 0

    Purchased a collectible figure on eBay and received only a “shipped” notification without any tracking number. Two weeks later, the item still hasn’t arrived and the seller’s messages go unanswered. I opened a case through the resolution center but haven’t received any update. Has anyone successfully escalated a non-shipping seller and secured a refund or the item? I’d love to know which exact details convinced eBay to step in.

    Camau
    Post count: 0

    Determined to recover my purchase, I compiled the item number, date of purchase, and a screenshot of the “shipped” status before contacting support. While reviewing community advice at https://ebay.pissedconsumer.com/review.html I discovered that the most effective appeals bundled those three pieces together in one concise message. I submitted that single request listing my transaction ID, purchase date, and the status screenshot alongside a brief note requesting resolution. Within forty-eight hours, eBay’s customer service responded by refunding my payment and issuing a case closure, noting that the seller had failed to provide valid tracking. Providing a clear, complete package of evidence upfront led to a swift and decisive outcome.

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