Standing at the front desk with luggage and a tired group, the key reader refused our confirmation as my meeting time closed in, so I photographed the reservation email, the key reader error, and recorded a short lobby clip to document the problem. I uploaded all files as a single, clearly labelled packet on the hotel feedback page at https://hampton-inn.pissedconsumer.com/review.html requesting either an equivalent room or a refund. A manager validated the booking, moved us to a matching room and applied a goodwill credit. Email updates tracked every step. Tip: include booking ID, timestamps and the exact remedy you want to speed resolution.