Hotels.com Booking Didn’t Exist

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Brinx
April 17, 2025 at 5:10 pm

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#124403 Reply |

Booked a hotel for a surprise anniversary weekend through Hotels com. Got the confirmation email, everything looked good. We drove five hours, walked into the lobby with our bags… and the front desk said there was no reservation under either of our names. Showed them the booking receipt, but they said it looked like a ghost booking — no payment came through. I tried calling Hotels com, but it was just endless hold music. Had to pay full price at the same hotel just to stay the night. Has anyone actually gotten refunded for this kind of mess? Or do they always blame the hotel?

Araujo
April 17, 2025 at 5:55 pm

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#124409 Reply |

Booked a beachfront room through Hotels.com for my daughter’s graduation trip. When we arrived, the front desk said the reservation had been canceled due to nonpayment — even though I had a confirmation and my card was charged. I checked https://hotels-com.pissedconsumer.com/review.html while sitting in the lobby trying to reach someone. Based on what others wrote, I called my card company and filed a dispute immediately. Hotels com eventually responded three days later offering credit, but the bank had already reversed the charge. We stayed elsewhere, but I won’t use them again for anything time-sensitive.

Pol
April 21, 2025 at 8:43 am

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#124456 Reply |

Yo, appreciate you dropping that info—helped way more than I thought it would. Big ups!
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Viewing 3 posts - 1 through 3 (of 3 total)