Hello Carlos,
Thank you for writing in.
Since many products are with similar product titles, it is hard for us to ensure the product you have bought.
Could you please tell us your order ID or the link of the product?
With your help, we can find a solution more quickly.
Looking forward to hearing from you.
Best regards

Hello Carlos,
You’re welcome.
If you have any questions, please feel free to contact us.
Have a nice day!
Best regards