I was unpacking my new set when I spotted the flaws, so I gathered everything the customer-care team would need. First, I located my order confirmation email and saved a screenshot of the charge showing the cleared payment. Next, I photographed each damaged glass alongside the packing slip and jotted down the order number and item SKU. With those details ready, I went to https://princess-house.pissedconsumer.com/review.html and submitted a support ticket. The form asked for my order number, contact email, and attachments so I entered mine exactly, uploaded my photos, and described the defect points clearly. After sending the request, I bookmarked the confirmation reference and kept an eye on my inbox. Soon afterward a support agent reviewed my submission, approved the replacement request, and arranged to ship two new tumblers along with a prepaid return label for the damaged pieces ensuring my celebration went ahead without another hiccup.