Shopping online feels simple until an unexpected charge or delayed refund shows up. In my case, it started with a small billing question that seemed easy to clarify, but automated replies kept looping back to FAQs. Waiting days for email responses became frustrating because the issue itself wasn’t complex. That’s when looking for a direct option like Yoox phone number started to make sense. Speaking to a real person changed the tone immediately. Instead of repeating the same explanation, I could clarify the issue once and get confirmation in real time. That interaction didn’t magically solve everything, but it restored confidence that the problem was actually being handled, not just queued somewhere in a system.