Hola Valentin hueso,
Gracias por escribir.
Pedimos disculpas por cualquier inconveniente causado.
¿Podrías por favor enviarnos alguna foto o video para mostrar su cableado y funcionamiento?
Por favor, no te preocupes, vamos a encontrar una solucion para usted tan pronto como sea posible.
Saludos.

Hello Valentin Hueso,
Thank you for writing in.
We are sorry for any inconvenience caused you.
Would you please send us some pictures or video to show your wiring and operation?
Please don’t worry, we will find solution for you as soon as possible.
Best regards.

Hello Valentin Hueso,
Thank you for your reply.
But we are sorry we can’t see the picture you upload.
Is it convenient for you to send it to our service email?
service#droking dot com ( please replace # with @)
Beg for your forgiveness and hope you can understand.
Best regards