My frustration peaked when my kid’s school calls kept cutting out mid-conference so I finally turned to https://verizon.pissedconsumer.com/customer-service.html and filled out the online form instead of waiting on hold. Within twenty-four hours, a dedicated agent emailed with clear steps, set up a timed callback, and even booked a service visit to swap out my home gateway for a newer model. The repair tech arrived right on schedule, tested signal strength, and optimized my network settings on the spot. Since then, dropped calls have vanished and data speeds are solid. If you’re done with marathon hold times, try the direct web form it delivered results faster than I expected.