Dear Jason,
Thank you for your reply.
So sorry that our technician is not very good at English and it is hard for us to support tech telephone consultation.
If you have any questions, you can tell us directly form here or send us email.
Could you please send us an email(service at droking dot com) to tell us more details of how you operate the product, such as the input voltage, the wiring, the device in the application?
If you can, we sincerely hope that you can send us some images or video to let us check the problem detail.
With your help, we can find a solution more quickly.
Best regards