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Broken Connector on Stereo Amplifier 2016-08-30T04:39:09+00:00

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  • Austin
    August 30, 2016 at 4:39 am
    Post count: 0
    #7553 Reply |

    Hello,

    I just received my DROK® Micro TDA7377 DC12V Digital Audio Power Amplifier 35W+35W 2.0 Dual-channel Stereo Amp Board and it is a very nice amplifier. Clean, crisp sound with no noticeable distortion. However, the screw terminals were all very loose, and the terminal for the left audio channel broke off while I was using it for the first time, despite being very gentle and holding it in place.
    Amplifier

    Thanks,
    Austin

    Drok
    Keymaster
    August 31, 2016 at 1:25 am
    Post count: 2971
    #7613 Reply |

    Hello Austin,
    Thank you for writing in.
    We have tested our products before shipping to Amazon warehouse.
    This problem may be caused by the shock during delivery.
    So sorry for the trouble caused on you and all we want to do is to try our best to find a solution to you.
    Could you please tell us your order ID so that we can contact you via Amazon?
    Beg your forgiveness.
    Waiting for your reply.
    Best regards

    Austin
    September 1, 2016 at 7:14 am
    Post count: 0
    #7735 Reply |

    Hello,

    My order number is #109-8855462-6152249.

    Thank you for your assistance,
    Austin

    Drok
    Keymaster
    September 2, 2016 at 3:41 am
    Post count: 2971
    #7810 Reply |

    Hello Austin,
    Thank you for your reply.
    We have contacted via Amazon, please check it.
    Best regards

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