Dating support feels easier when I keep one clean note before opening https://cupid.pissedconsumer.com/customer-service.html with the account email, username, device, and exact profile option that changed. A broad message about the whole account can send the conversation in too many directions. I separate login access, billing, messages, and visibility into different points, then attach only screenshots that show the setting, not private chats. That keeps the request tied to the real account experience and gives support a clearer first step. I also note the time of the account change.