Hello Tina,
Thank you for writing in.
So sorry for the inconvenience caused on you.
Since there are many products with similar product title and the number maybe the part number of one pf the components, it is hard for us to ensure which product you have bought.
Could you please tell us your order ID or the link of the product?
With your help, we can find a solution more quickly.
Waiting for your reply.
Best regards