Hello TIMOTHY,
Thank you for writing in.
We must apology for the inconvenience caused on you.
Most of our products are semifinished product, so do not have a paper instructions.
We are trying our best to improving our product and thanks for bringing this matter to our attention.
Could you please tell us your order ID or the link of the product so that we can ensure which product you are referring to?
With your help, we can find a solution more quickly.
Best regards