Hello Phil,
Thanks for writing in.
We are sorry for any inconvenience caused you.
To find out solution for you, could you please send us the link of item for our confirmation?
Beg your forgiveness.
Best regards.

Hello Daniel Schmitz,
Thanks for writing in.
Could you please tell us which item you mention?
And how you operate it?
With more information you offer, we can find out solution as soon as possible.
Best regards.

Hello Phil,
Thanks for your reply.
Since it is the vacation of weekend，we are sorry our technicians are out of office now.
Would you mind waitting 1-2 days? we will give you response as soon as possible.
Beg your forgiveness.
Best regards.

Hello Phil,
Thank you for reply.
We have consulted this to our technicians, but such problem haven’t happened before.
We can’t find out what was wrong.
To find out solution for you, could you please send us video to show how you operate it?
You can send the video to service#droking dot com ( please replace # with @).
Please don’t worry, we will find solution for you at that time.
Best regards.

Hello Phil,
Thank you for your reply.
All we do is want to find out what was wrong.
As we can’t see how it is, it’s hard to make sure whether it is the item problem or other problems, for example, the wiring, the load and etc.
Or is it convenient for you to take some pictures to show the wiring?
And please let us know more details about other parameters.
We wil try our best to find out solution for you.
Best regards.