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Product D.O.A. 2016-02-16T03:37:59+00:00

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  • John
    February 16, 2016 at 3:37 am
    Post count: 0
    #3248 Reply |

    I received Drok USB Multimeter with Extension cables (for USB & Mini), but it did not work on arrival. No display at all, though power passes thru both connections.
    The bag is marked X000PQSRJV, DROK USB Volt Amp Meter….NEW.

    Ordered thru Amazon Order # 102-6919140-4696237 02/11/2016. Thanks.

    Drok
    Keymaster
    February 16, 2016 at 9:26 am
    Post count: 2971
    #3338 Reply |

    Hello John,
    Thank you for your message.
    Could you please send us an email to service at droking dot com to tell us more details of the your operation, such as the input voltage/current? If you can, we hope that you can send us some photos of the problem details.
    With your help, we consult to our technician and find out a solution more effectively.
    Beg your understanding.
    Best regards.

    John Northup
    February 19, 2016 at 4:40 am
    Post count: 0
    #3369 Reply |

    Input was USB 2.0 from desktop computer, output to LG phone, also to a Nexus pad.
    There is no display readout in any case. The screen is always blank. Power passes thru the Drok fine, there is no visual display at all.

    Drok
    Keymaster
    February 19, 2016 at 7:00 am
    Post count: 2971
    #3372 Reply |

    Hello John Northup,
    Thank you for your reply.
    Have you tried to only connect a LG phone to the output?
    If not, please try it and see if there is a display or not.
    According to your description, the input is the USB 2.0 from desktop computer.
    The power of the USB from a computer is very small and it is hard for it to charge for both a LG phone and Nexus pad at the same time.
    Therefore, if the input is the USB 2.0 from desktop computer, it is better that you charge only for the phone or the pad at a time.
    Hope this will be helpful to you.
    Best regards

    John
    February 21, 2016 at 5:07 am
    Post count: 0
    #3437 Reply |

    You misunderstood my answer. First I tried my LG phone, and there was NO display readout. Then I unplugged the phone and tried the Nexus. Same thing–NO display. There has NEVER been a display from this purchase.

    Drok
    Keymaster
    February 21, 2016 at 7:06 am
    Post count: 2971
    #3439 Reply |

    Hello John,
    Thank you for writing in. We are sorry for any inconvenience caused on you.
    As your description, the product maybe broken in the delivery.
    We will try our best to make up your loss.
    Please pay attention to your Amazon account, we will contact you as soon as possible.
    Beg your forgiveness and understanding.
    Best regards

    cartier tank replique
    June 25, 2016 at 3:56 am
    Post count: 0
    #5879 Reply |

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