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ZK-12KX V2 wrong display of output voltage value 2021-12-29T17:49:40+00:00

Home Forums Advice ZK-12KX V2 wrong display of output voltage value

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  • Sergejs
    Post count: 0

    Dear,

    The converter ZK-12KX V2 work fine, except display of output voltage value.

    At the beginning it showed correct output voltage value, but after a while began, from time to time, to show more low (always below) value of output voltage what in reality. And now it always shows wrong value, for example, instead of 14 VDC now it shows only 0.65 VDC. It seems that somewhere is bad connection in measurement circuit.

    What I can check at the beginning?

    Thanks

    Regards Sergejs

    Drok
    Keymaster
    Post count: 2948

    Hello,

    Please check if it is this item#2001711007, https://www.amazon.com/dp/B078Q1624B?ref=myi_title_dp

    Would you like to show us how it is by video so that we can check further? You can share video link or send attachment to service@droking.com

    And what if load is not connected?

    Best regards.

     

    Sergejs
    Post count: 0

    Hi,

     

    Yes, the item the same like in your link.

     

    The video of process: https://disk.yandex.ru/i/DA4RiFYEZisUcQ

     

    The input voltage was 24 VDC and the output voltage 14 VDC.

    Without connected load, the module shows on display only 0.89 VDC.

    At the end of video the load was connected, no difference.

     

    Regards Sergejs

    Drok
    Keymaster
    Post count: 2948

    Hello,

    We are sorry the voltage measurement should be broken.  Did you order it from Amazon? If order is not expired, you can request a replacement through online return center.

    Best regards.

    Sergejs
    Post count: 0

    Dear,

    No, too late, it was ordered some time ago.

    Any suggestions how to repair?

    Regards Sergejs

    Drok
    Keymaster
    Post count: 2948

    Hello

    Could you please kindly offer your order ID for checking?

     

Viewing 6 posts - 1 through 6 (of 6 total)
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