ZK-12KX V2 wrong display of output voltage value

[Sergejs December 29, 2021 at 5:49 pm Post count: 0]

#86665 Reply |

Dear,

The converter ZK-12KX V2 work fine, except display of output voltage value.

At the beginning it showed correct output voltage value, but after a while began, from time to time, to show more low (always below) value of output voltage what in reality. And now it always shows wrong value, for example, instead of 14 VDC now it shows only 0.65 VDC. It seems that somewhere is bad connection in measurement circuit.

What I can check at the beginning?

Thanks

Regards Sergejs

[DrokKeymaster December 31, 2021 at 9:00 am Post count: 2971]

#86785 Reply |

Hello,

Please check if it is this item#2001711007, https://www.amazon.com/dp/B078Q1624B?ref=myi_title_dp

Would you like to show us how it is by video so that we can check further? You can share video link or send attachment to service@droking.com

And what if load is not connected?

Best regards.

 

[Sergejs January 2, 2022 at 6:53 pm Post count: 0]

#86923 Reply |

Hi,

 

Yes, the item the same like in your link.

 

The video of process: https://disk.yandex.ru/i/DA4RiFYEZisUcQ

 

The input voltage was 24 VDC and the output voltage 14 VDC.

Without connected load, the module shows on display only 0.89 VDC.

At the end of video the load was connected, no difference.

 

Regards Sergejs

[DrokKeymaster January 4, 2022 at 3:18 am Post count: 2971]

#87009 Reply |

Hello,

We are sorry the voltage measurement should be broken.  Did you order it from Amazon? If order is not expired, you can request a replacement through online return center.

Best regards.

[Sergejs January 4, 2022 at 6:53 am Post count: 0]

#87023 Reply |

Dear,

No, too late, it was ordered some time ago.

Any suggestions how to repair?

Regards Sergejs

[DrokKeymaster January 5, 2022 at 9:56 am Post count: 2971]

#87095 Reply |

Hello

Could you please kindly offer your order ID for checking?

 

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