Hi Scott Knapp,

Please check if it is this item, https://www.amazon.com/dp/B07B4CWKRJ?ref=myi_title_dp

If you need longer cable, please find  shielded wire. We are not sure if someone sell such shielded wire with xh2.54 3p connector.

If not, you can find cable and connector separately.

Best regards,

DROK

Hello Mark,

Would you please offer product link or SKU number so that we can confirm which item it is?

Hi,

200211 can act as mouse, but the program is  complicated based on different PC system. And the premise is that your device support shortcuts operation.

Below is a simple instruction:

Open an notepad on computer (or text editor on Mac)；Close the input method then keep pressing rotary knob and connect USB cable; menu will be showed in notepad; Short press button to enter main menu (keep pressing button in MAC system);

Then you can turning rotary knob or press it to set shortcut key for different custom actions.

There are over 160 keys for choice.

Hi Selwyn Oster,

We think it should be this item, https://www.amazon.com/dp/B089SR5D7P?ref=myi_title_dp

When jumper is on J3,  item draws power from “+VEXT- “port instead of “V+,V-” port. You have to connect power supply to  Vext port.

Or please move the jumper to J2. In that case, item is powered by measring circuit, but it can only measure DC6-75V voltage.

Hello Wes

Please check your battery type. Assume it is 48v lead-acid,  you can choose P48V.

Best regards.

Hello Robert，

Could you please check if it is this item? https://www.amazon.com/dp/B08LPVWX74?ref=myi_title_dp

To check what wrong it is,  would you like to show us the operation by video? You can share a video link here or send it to service@droking.com

Best regards.

Hello Wes,

If you want to program battery type, please program menu 1 or menu3.

Menu 5 is for votlage reading calibration. When thre is large error, you can enter calibrate voltage reading.

Best regards.