Hello,

Just check with factory, actually there is misunderstanding. It should be buck converter. We are terribly sorry for that.

We will correct it as soon as possible.  And we would like to issue half of refund as compensation, is it ok for you?

Best regards.

Hello Derek Mueller,

If possible, is it convenient for you to show how it is by video?

We will pass it on to technician for solution.

Best regards,

DROK

Hello,
Would you like to show us your connection by video or images? And how is the output in that case?

You can share video or images here or send them to service@droking,com.

Beset regards,

DROK

Hello Charles Arias,
Please check if it is this item.
https://www.droking.com/wire-less-voltage-regulator-dc-0-75v-to-0-60v-8a-programmable-numerical-controller-buck-boost-converter?search=Programmable%20&description=true
It is screw terminal, you can connect lead wire directly.
Best regards,
DROK

Hello Pete,

Would you like to show us your connection? And did you use the origianl CT?

You can upload pictures here or send them to service@droking.com

Best regards,

DROK

Hello Christopher Pedersen，

Do you mean you need to reprogram battery specification？

After programing and hold the on/off button, it should save setting unless  change setting in menu 1 .

Could you please tell us more details about your operation?

Best regards,

DROK

Hello Norrah,

please check if you are talking about below item.

https://www.amazon.com/dp/B077MKQJW2/ref=as_li_tl?tag=proeng-20

We are sorry your link is not available. If link can work at your side, it should be blocked by our network firewall.

You may try to send a  screenshot.

Best regards,

DROK

Hello,

Did you  only  input “:wu0122 ” ?  Format should be “:wuxxxx+0x0d+0x0a”

Would you like to take some images to show that?

Best regards,

DROK